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Z1 SHIPPING INFORMATION
We appreciate the opportunity to deliver quality parts to repair, maintain, and upgrade your vehicle.
We work diligently to e-mail tracking information or notify you of order delays within 24 hours (M-F), please note however that the tracking # will not become active until the shipment leaves our facility. If there are any problems, concerns, or questions please e-mail [email protected] or call and leave us a voice mail at 770-838-7777 and we will respond with help as soon as possible (usually within 24 hours) on regular business days M-F. All used parts may take 7-10 business days to ship. We go to our used parts location once per week to pull used parts for customers off of our salvage cars. We strive to get all orders pulled, packed, and shipped quickly and accurately.
Z1 Motorsports, Inc. cannot guarantee that your order will be shipped the day on which it is placed. We will make every attempt to ship your order within five (5) business days. In order to avoid delays, your order may be shipped in multiple shipments at our discretion. We will attempt to contact you within 24 hours M-F if any of the items you order are on back-order with an estimated date when we can ship the item. Used parts that must be pulled, special order parts, and items that must be assembled per order (built engine for ex.) will take additional time to ship.
Learn MORE about Z1's various shipping options by watching the video below!
FedEx GROUND SHIPPING TRANSIT TIME to CANADA
FedEx GROUND SHIPPING TRANSIT TIME to USA
FREE SHIPPING ELIGIBILITY
Orders may qualify for free shipping based on your order meeting set criteria. These criteria may include, but are not limited to, order total, order weight, domestic vs. international, delivery location, box count, etc.
Some products may also display as eligible for free shipping based on your location and what delivery services are available to you.
Products can also be excluded from free shipping and will say as much when the case. These are usually due to product weight, size, etc.
You can see if any part of your order qualifies for free shipping during checkout.
OVERNIGHT SHIPPING AND SHIPPING CHANGES
Overnight, Next-Day Air, or Express shipping means only that your order will be shipped via Overnight, Next-Day Air, or Express service. It does not guarantee that your order will be shipped the day or even day after it is placed.
If you request ANY Air service on your order and Ground service will get your order to you in the same amount of time or faster we will choose to ship your order via FedEx Ground. Also, if you request USPS shipping to the continental US we will ship your order via FedEx Ground unless shipping to a Post Office Box. FedEx Ground transit time is guaranteed based on the map above.
DAMAGED PRODUCT PROCEDURES
All items purchased from Z1 Motorsports, Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We ship all items WITH shipping insurance, and are not responsible for damages caused during shipping. DO NOT file a claim with the shipping company if your item was damaged during transit. If you file a claim through FedEx or USPS it will be denied. Please contact us WITHIN 72 HOURS so we can initiate the correct compensation procedures through the shipping company. You may be asked to send pictures of the parts or packaging for claim purposes. PLEASE INSPECT YOUR ITEM BEFORE SIGNING FOR IT, BECAUSE IF YOU DO NOT AND LATER DISCOVER THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! Make the shipper wait if you have to, just make sure to ALWAYS inspect ANY package you get before the shipper leaves. Any damage not reported within 72 hours cannot be disputed and we will not be able to issue a return label.
All cancellations are subject to a 5% processing fee. This means that if you place an order and at some point before it ships you decide you do not want the entire order or anything on the order you will be charged 5% of the amount you would be refunded. Cancellations cannot be made through email or return request, you must call in!
You cannot cancel an order after it ships. If you refuse any package from Z1 Motorsprots or are not available to receive a package within the three delivery attempts FedEx or USPS makes you are responsible for shipping charges for the package coming back to Z1.
All returns are subject to a 5% processing fee.
For questions on returns please email I[email protected]
Returns must receive pre-authorization.
All returns that were not facilitated by an error on our part will be charged a 20% re-stocking fee if refund is applied to a Credit Card. Only a 5% fee will be assessed if refund is applied towards in store credit.
All items returned MUST be returned within 30 days EXACTLY as they were shipped out (un-opened & un-damaged.)
Inside the box include your name, address and daytime phone number, a copy of your invoice and the reason for the return.
Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid (no C.O.D.s) and should be insured. Items damaged in shipment are the responsibility of the shipper.
Returns must be in new, undamaged, unmodified and resalable condition. So please check all parts before installation, balancing, machining, painting, or other modifications as those cannot be returned for any reason.
It is your responsibility to return any part in resalable condition. That includes incorrect items. NO EXCEPTIONS!
There are NO returns on used parts, special order parts, electronic parts, or discontinued items. This includes but not limited to custom made Z1 parts, JDM parts, body kits, etc.
For questions regarding core returns please email I[email protected]
Engine cores must be in rebuildable condition with no damage to hard parts in order to receive full core credit. If any of the following components are damaged we will deduct a portion of your core accordingly. Hard parts include: cylinder block castings, crankshafts(no spun bearings), cylinder head castings, camshafts, valve train(no bent valves), no missing internals.
Core credit will only be issued for the exact number of units sold, based on the original selling invoice. Core credit will not exceed the original core value charged.
Core credit will be issued within 30 days of returned core due to testing and inspecting cores that were returned.
Cores must be in good condition. Rusted, damaged, weathered, unassembled, broken housings, bent shafts, missing parts or salvage yard cores will not be accepted or returned.
Item must be rebuildable with no visible cracks or holes. All fluids need to be drained prior to shipping.
Cores must be identical to the new part purchased.
Core credit will not be issued if your part does not arrive at Z1 Motorsports.
All items MUST be returned within 30 days in exactly the same condition that they were received. This also applies to any faulty or incorrect part that Z1 Motorsports may have shipped in error. Returned items must be undamaged and unmodified. PLEASE check all parts before installation, balancing, machining, painting, or modifying. Parts CANNOT be returned FOR ANY REASON after installation, modification, or painting.
We do apologize, but there are NO returns on used parts, special order parts, or discontinued items. This includes, but is not limited to, custom-made Z1 parts, JDM parts, body kits, used electrical parts, etc.
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To receive Pre-Authorization:
1. Login to your account online at z1motorsports.com
2. Select and view the order that includes the item you would like to return.
3. Click the "Need to return this product? Or a core?" link under the item you would like to return.
4. Fill out the appropriate information, leave comments as necessary, and click submit to receive an RMA number.
The RMA number, your name, and address MUST be included on and in the box in which your return is shipped. In addition to the RMA#, name and address inside of the box, also include a daytime phone number and the reason for the return. The RMA# will be required to facilitate your refund.
If you follow these instructions and do not receive an RMA#, contact: [email protected]. Your return WILL NOT be processed if there is no RMA# associated with the order and it is not included with the return.
FEES - All returns NOT facilitated by an error by Z1 Motorsports are subject to a 5% processing fee. Additionally, you will be charged a 15% restocking fee when refunding to any payment method other than store credit.
STORE CREDIT - Store Credit may be used for purchases made online, over the phone, or at the counter at Z1 Motorsports. Once redeemed and applied to your account, Store Credit never expires. Store credit may NOT be used for racing fuel or labor charges.
IF YOU ARE RETURNING AN ITEM THAT IS NOT FACILITATED BY AN ERROR ON OUR PART:
Securely pack the item that you are returning.* Inside of the box be sure to include your name, address, daytime phone number, the reason for the return, and the RMA #. If this information is not included, your return will NOT BE PROCESSED. The package should be shipped to: Z1 Motorsports; 2877 Carrollton-Villa Rica Highway; Carrollton, GA 30116. Please choose a shipping method with a tracking number to ensure your package arrives. Z1 Motorsports IS NOT RESPONSIBLE FOR RETURN SHIPPING. Once the return has been processed, Z1 Motorsports will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Please allow 15 days from the date the package arrives at our facility for processing. PLEASE DO NOT CALL Z1 MOTORSPORTS TO SEE IF YOUR PACKAGE HAS ARRIVED. OUR PHONE REPRESENTATIVES DO NOT HAVE ACCESS TO THIS INFORMATION. Use your tracking number for your package to confirm the item has arrived at our facility.
IF YOU ARE RETURNING AN ITEM THAT Z1 MOTORSPORTS SHIPPED IN ERROR, FOLLOW INSTRUCTIONS BELOW THAT APPLY TO YOU:
If you are located in the continental United States, choose one of the following three options:
EXCHANGE - Ship your item back to Z1 Motorsports at your expense or contact us at [email protected] and we may be able to e-mail you a FedEx return label. Securely package the product, so that it will not be damaged during shipping.* Please include your name, address, daytime number, RMA # and the reason for the return (i.e. incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop off at a FedEx location (fedex.com). PLEASE RETAIN YOUR TRACKING NUMBER from your FedEx label. Contact us at [email protected] with the tracking number so that we may verify movement of the package and ship the correct item.
RUSH EXCHANGE - Contact Z1 Motorsports at 770-838-7777 (ext. 320) to request a return label. THIS EXTENSION IS FOR RUSH ITEMS ONLY. We will immediately facilitate the shipment of the correct item via FedEx Ground. The new item will be charged to your credit card will be shipped along with a return label in the box . Upon receipt of the return label, securely pack the incorrect item, along with your name, daytime phone number, and your RMA #. Once the item is received and processed at Z1 Motorsports, we will issue a refund for the item. Please allow 15 days upon arrival at our facility for refund.
REFUND ONLY - Ship your item back to Z1 Motorsports at your expense or contact us at I[email protected] and we may be able to e-mail you a FedEx return label. Securely package the product, so that it will not be damaged during shipping.* Please include your name, address, daytime number, RMA # and the reason for the return (i.e. incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop off at a FedEx location (fedex.com). PLEASE RETAIN YOUR TRACKING NUMBER from your FedEx label. After the return is processed Z1 Motorsports will issue a refund. Please allow 15 days upon arrival at our facility for a refund.
If you are located outside the continental United States:
Because Z1 Motorsports cannot generate international return labels, you are responsible for getting the item back to Z1 Motorsports. Please choose the most economical way to ship the item. Z1 Motorsports will issue store credit for the amount paid to ship the item back (up to, but not exceeding Z1's cost for shipping the item). If you are not sure about the amount you are quoted, you may contact us for approval. Z1 Motorsports will not issue credit for any expedited shipping service. Securely pack the item that you are returning.* To EXCHANGE the item, please contact us at I[email protected] with your tracking number once the item ships so that we may confirm movement of your package and ship the correct item. To RUSH delivery please contact us at 770-838-7777. The correct item will be charged to your credit card and we will ship the item immediately. When the incorrect item arrives at our facility it will be inspected and we will issue a refund for the incorrect item and store credit for your return shipping costs. For a REFUND please ship the item back to our facility. Once the item has been inspected we will issue a refund for the item and store credit for the return shipping costs. ALL RETURN PACKAGES MUST CONTAIN A RMA #, YOUR NAME & A DAYTIME PHONE NUMBER.
Please retain your tracking number. You may use your tracking number to determine when your item has arrived at our facility. Please allow 15 days from the date your item arrived at Z1 Motorsports before contacting the Returns Department, I[email protected].
Z1 Motorsports ONLY ships returns FedEx Ground or an international economy service. Any fees for expedited shipping will be paid for by the customer, regardless of the method of shipment for the original part. Z1 Motorsports is not responsible for any consequential damages that are a result of shipping error (labor costs, shop costs, etc.
*Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid (NO C.O.D.s) and they should be insured. Items damaged during shipping are the responsibility of the shipper; this includes incorrect items.
WHAT IS NOT COVERED
This warranty does not cover parts that fail as a result of improper installation, misuse, abuse or the failure of another part. Parts installed for use on off road vehicles, racing or competition use have no warranty. Parts modified for use or installed for use other than their original design and application have no warranty. Z1 MOTORSPORTS IS NOT RESPONSIBLE FOR LABOR COST.